HONEST EXTERIORS LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.honestexteriors.com, contact us, or use our services. Please read this policy carefully. By using our website or providing your information to us, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
- Contact information — name, email address, phone number, and mailing address
- Property information — address or location of your property in connection with a service estimate or project
- Communication preferences — including whether you have consented to receive SMS or email communications from us
- Log data — IP address, browser type, browser version, pages visited, time and date of visits, and other usage statistics collected automatically when you use our website
- Cookies — small data files stored on your device to improve your browsing experience
2. How We Collect Information
We collect information through the following methods:
- Contact forms and estimate request forms on our website
- Phone calls and email correspondence
- In-person consultations and project paperwork
- Automated data collection tools such as cookies and analytics platforms (including Google Analytics and Microsoft Clarity)
- Social media platforms including Facebook and Instagram
- No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide estimates
- Schedule and complete roofing and exterior services
- Communicate with you about your project, including appointment confirmations, reminders, relevant follow-up messages & account notifications.
- Send marketing and promotional messages, including storm damage alerts and special offers, where you have provided express written consent
- Improve our website and services
- Comply with applicable laws and regulations
4. SMS and Text Message Communications
HONEST EXTERIORS LLC does not sell, share, rent, or trade your phone number or SMS consent information with third parties for their marketing purposes. SMS opt-in consent and phone numbers collected for the purpose of SMS communications will not be shared with any third party, except as necessary to operate our text messaging program (e.g., SMS platform providers acting on our behalf).
We may send you text messages in two categories:
- Transactional messages — including appointment confirmations, reminders, relevant follow-up messages & account notifications.
- Marketing and promotional messages — including storm damage alerts, special offers, and promotional announcements. These messages are sent only when you have provided express written consent by checking the appropriate opt-in checkbox on our contact form.
Message frequency varies. Message and data rates may apply. You may opt out of text messages at any time by replying STOP to any message we send. Reply HELP for assistance. Opting out of SMS communications will not affect your ability to receive our services.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience. We may use third-party services such as Google Analytics and Microsoft Clarity to collect, monitor, and analyze usage data. You may instruct your browser to refuse all cookies or notify you when a cookie is being sent. Disabling cookies may affect some features of our website.
6. Disclosure of Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
- Service providers — third-party vendors who assist us in operating our website, CRM, SMS platform, or conducting our business, subject to confidentiality obligations
- Legal requirements — when required by law, court order, or governmental authority
- Protection of rights — when necessary to protect the rights, property, or safety of HONEST EXTERIORS LLC, our clients, or others
7. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
8. Your Rights and Choices
You may contact us at any time to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Opt out of marketing emails or SMS messages
- Request deletion of your personal information, subject to applicable legal requirements
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.
10. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
HONEST EXTERIORS LLC
6566 Edenvale Blvd Ste B, Eden Prairie, MN 55346
Phone: 612-800-6580
Email: info@honestexteriors.com
Website: www.honestexteriors.com